We always strive to provide the most excellent service for all of our customers to ensure that you have the most satisfying buying experience from our dealership.
Operation, registration and license:
Purchasers are responsible for registering and operating the vehicles in accordance with the local state laws and ordinances. The purchaser is responsible for contacting their local state dept of transportation or dept of motor vehicles to verify if the product(s) are legal for operation on and/or off road in their state. For all California customers, each vehicle will be registered in-house for you per DMV dealer agreement. Please contact us at 866-999-8412 to get a quote for registration fees. No sales tax will be applied to any state excluding Texas.
Protecting Our Customers from Identity Theft:
To protect the privacy and identity of our customers, therefore when using a debit or credit card to place your order you must have your order shipped to the billing address. If your billing address is a post office box we can ship your order to your residence. You would need to complete the verification form that is emailed to you. If you would like to have your order shipped to an address other than your billing address please contact 855-855-9597 and we can go over your options. If you are paying with any other method this does not apply to you.
Since we offer expedited processing, any request to cancel an order must be submitted within one hour after you have placed your order. Simply reply to the email received with your confirmation order number to submit an order cancellation. You will receive a credit for the full amount within 3-5 business days once completion of refund is done. If you would like to cancel your order once processed (after one hour), you will be subject to a $100 cancellation fee. Any orders that have already shipped cannot be cancelled.
Returns and Exchanges
Please contact one of our friendly staff to obtain a Return Merchandise Authorization number (RMA) or submit a ticket to our Support System. Returns will not be accepted without an RMA number. Once you have an RMA number, it is your financial responsibility to return the item to the address specified.
Freight collect and COD packages will not be accepted.
If you do not have the original packaging, manuals, or the item is slightly used by the customer, we will still process a return with a deduction on your refund for what is missing or damaged. We do not accept any return vehicle that has any sustained damages by customer. 25% - 35% restocking fee may be applied according to the condition.
This guarantee will not warrant returns on items that are damaged, have had alterations of any kind, or have been used or maintained in a way that is not recommended by the manufacturer.
If you have the vehicle in your possession for more than 14 calendar days and it has been in use, you will not be eligible for return , refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.
In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
Items that will NOT be accepted for return include:
- Registered vehicles
- Floor Model Clearance, Refurbished or Used Items
- All accessories
- Damaged units caused by customer
Unauthorized return subject to variable restock fees based on the condition.
Please note: All will call order sales are final and returns will not be accepted under any circumstance.
We understand that getting your product(s) quickly is very important to you, so we make every effort to process your order promptly. When you order from our website you can expect to receive speedy processing and service. Estimated delivery times are typically 2-10 business days after your order has been processed depending on the state and location being delivered to. Because of the high volume of orders during the certain holidays, there may be some delays. As some unforeseen events may occur, we can make no guarantees on the exact delivery time and date. There may also be delays due to road and weather conditions depending on the area that the order will be delivered. If you would like your order to be rushed, you can add "Rush Processing" to your order. If we are unable to fulfill this service, we will refund the service fee in full. However, we make every attempt to have your product delivered in the fastest time frame possible.
Due to excessive delivery rates to certain areas, an additional shipping fee may be added to your base shipping charge. Free shipping items may also be charged additional for delivery to certain areas. You have the option to pay the additional fee or cancel your order for a full refund.
Shipping Damages/Lost item(s)
If you receive a damaged unit, part or accessory, you must let us know within 2 business days of the issue so we may file a claim on your behalf and ensure you receive the necessary replacement in a timely manner. For minor issues, PRO will organize the required parts to be shipped to you to resolve the issue. In situations where the whole unit needs to be returned, PRO will arrange pick up of the damaged unit and delivery of the replacement unit. Products may not be refused for delivery under any circumstance. In the event of delivery refusal, you will be responsible for shipping costs and an additional 20% restocking fee. Once the product has been assembled, fueled, used in any way, it cannot for return for any reason. Power Ride Outlet from any and all liability and/or association if the part is lost during shipping transit. If the part is lost in transit the customer needs to file a claim with the shipping company. In the event that you do not receive your item within 14 days of order and you have had no contact from PRO regarding delays of your shipment, please contact us after 14 days so we may track and resolve the issue for you in a timely manner.
OUR 3 MONTHS FACTORY PARTS WARRANTY COVERS THE FOLLOWING PARTS ONLY:
ENGINE CASE: The Engine case itself will only be covered if the damage caused was solely as a result of the mechanical failure of one or more of the internal lubricated components listed above. (Broken gears any damage from outside impact is not covered warranty)
DRIVE SYSTEM: All internal lubricated parts contained within the drive axle housing case, i.e. differential, differential gears, drive shaft, drive axles, CV joints, axle bearings, reverse gears and output shafts. The drive axle housing as well as the reverse gearbox housing, if damaged solely as a result of the mechanical failure of one or more or the internal lubricated components contained the drive axle housing will be covered. (Any bent, broken, or damage by outside impact is not covered warranty)
FUEL SYSTEM: For vehicles with carburetor; Carburetor, vacuum fuel pump, intake manifold, fuel tank and fuel petcock. For fuel injected vehicles; Fuel injectors, fuel pump, fuel rail and fuel pressure regulator.
ELECTRICAL: Stator, stator pickup, magneto, voltage regulator\ rectifier, CDI, starter relay\ starter solenoid, starter motor, coil, distributor assembly and injector relay.
COOLING SYSTEM: Radiator, radiator cap, thermostat, thermostat housing, temperature indicator switch, cooling fan motors; water pump and water pump housing.
BRAKES: Calipers, drum housings, drum brake linkage, reservoirs, rotors, and lines.
TRANSMISSION (Automatic or Standard): All internal lubricated parts contained within the transmission case, i.e. flywheel, hydraulic shift linkage, kick start spindle, kick start secondary gear and transmission gears. The transmission case itself will be covered if the damage was solely as a result of mechanical failure of one or more of the internal lubricated components contained within the transmission case. (Improper shifting of gears by not coming to stop complete can cause damage to internal gears. ("This cause is not covered warranty")
OPTIONAL EXTENDED STORE WARRANTY
Standard 3 months warranty with all vehicle orders.
OUR 1 YEAR FACTORY ENGINE WARRANTY (For non Apollo/Vitacci Vehicles) COVERS THE FOLLOWING PARTS ONLY:
ENGINE: All internal lubricated parts, i.e. Pistons, piston rings, piston pins, connecting rods, rod bearings, camshaft, camshaft bearings, timing chain, crankshaft, crankshaft main bearings, oil pump, water pump, valves, valve springs, valve guides, valve seats, valve lifters and valve push rods. Additionally, the engine head and cylinder will only be covered if damage is caused solely as a result of the mechanical failure of one or more internal lubricated components listed above. (Broken gears any damage from outside impacted is not covered warranty)
COVERAGE AND LIMITATIONS
Initial assembly and preparation must be performed in accordance with the Consumer Motor Vehicle Delivery Preparation and Inspection Form that is provided by the manufacturer. Additionally, all work must be performed by a professional mechanic (i.e. engine repair shop, motorcycle shop, or local auto repair shop) or an authorized Dealer of the manufacturer to assure your vehicle is in good working condition. Upon completion, you must mail in the Consumer Motor Vehicle Delivery Preparation and Inspection Form signed by the technician that performed the service. You will need to provide proof of this service when filing a warranty claim, so (end user) must keep your receipts. Subject to the limitations stated in this agreement.
The following is a list of items not covered by the warranty policy. This list is not all inclusive and may be modified at any time. Batteries, Belts, Brakes and Brake Pads, Chains, Clutch, Foot peg mount, Hand Levers, Hoses, Lights, Mirrors, Plastic Body, Seats, Shocks, Spark Plugs, Transmission, Tires, rims, body panels, fuses, forks, shocks, gaskets, light bulbs, seats, CV Boots, oil filter, air filter, fuel filter, filters, clutch wear parts, cables, drive belt, chain, spark plug, any part made from rubber, belts, batteries, sprockets, external springs, clips, nuts, bolts and fasteners.
The following conditions is not covered by the warranty policy:
Misuse or abuse of the vehicle
Jumping, stunt riding, modification of any kind, racing, over revving the engine, improper adjustment/operator of the clutch, improper adjustment/operation of brakes, improper gear engagement.
Failed to follow the minimum maintenance and break in requirements, failed to provide proper service document.
Damage caused by an accident
All towing and/or shipping charges incurred are the responsibility of the customer.
Labor to repair or replace parts
We do not reimburse any labor cost. However We does provide free in house labor on defective motors and installation of defective parts that are still under their specified warranty period.
Out of Warranty
Customer is to pay for parts, shipping both ways. In all cases you must send us the part that needs to be replaced. Failure to do so may result in you getting the wrong part. We are not responsible for wrong parts sent if we do not have your part to exchange and verify correct part numbers.
The following is our general shipping policy. See above for specifics of warranty shipping.
All shipping related fees must be prepaid in full. Unless the customer is using Freight collect or has arranged his/her own freight.
We will not guarantee any delivery schedule.
We are not responsible for shipping delays, as we are not the shipping company.
We are not responsible for damages that may occur during shipping.
We are not responsible for any extra cost incurred by the customer after the part has been shipped.
We are not responsible for the costs of return shipping and these costs must be included with the initial part order if not under warranty.
We are not responsible for any cancellation of order shipping costs. All costs that may arise due to order cancellation must be paid in full, and are not refundable. (Example: If product or parts have left the warehouse and you cancel the order, the shipping company will still charge freight, regardless of your cancellation.
Please call our warranty/technical support to begin warranty claim. The defective warranty part(s) are required by the manufacture to be returned to us and exchanged for new replacement part(s). *Note only the defective part(s) will be replaced and not the complete vehicle. Returning your defective part(s) will ensure we send you the correct part(s) and assist we in monitoring and correcting potential manufacture defects. Customer satisfaction and your happiness in riding are important to us. We work quickly in-house for all claims so you do not have to worry about much downtime.
Some Assembly required:
Items will be shipped in a crate 80-90% assembled. You are responsible for performing the setup that a dealer would normally perform - such as putting on rear mirrors, trunk, hooking up the battery, checking tightness of all nuts and bolts, changing oil, etc. Occasionally some units may need other routine items checked/adjusted such as adjusting the carburetor idle and mixture screws, checking to ensure wires are well connected, adjusting chain slack, alignment, and clutch, if needed. For safety precautions, be sure to check and tighten all nuts and bolts prior to use. Be sure to check for appropriate engine fluid levels to ensure your vehicle is operating under the recommended conditions prior to use. We here at Power Ride Outlet we highly recommend having your unit assembled and tuned by a certified mechanic to make sure everything is done properly. If you do the assembly yourself it is VERY important that you go over everything listed in our maintenance section of our website. Please call our tech support at toll FREE 1-855-622-8300 if you have any questions.
If chosen to assemble your unit by yourself. The unit is not 100% assembled until Post Deliver Inspection (PDI) has been completed.
(PDI) Post Delivery Inspection and adjustments must be performed after assembly and prior to starting the engine regardless of where your vehicle was assembled. You must perform the below steps that apply to your vehicle.
Let's start with one of the most important steps that are commonly overlooked by end-users who purchase the vehicles and attempt to assemble it themselves without the proper training and knowledge. Thus, resulting in non-warrantable damages or lost parts and may even lead to injury if neglected to perform the steps below. If you did not have your vehicle professionally assembled by a qualified technician, stop and do that before proceeding.
Start with the Chassis fasteners, tightening every nut and bolt that may not be tight. Refer to your vehicle owner's manual for the proper torque specs.
Step 1. Nuts & bolts – Start by checking all the major fasteners by turning the bolt or nut with the proper size wrench. Next check all other remaining fasteners such as the nuts and bolts that secure the body panels. Every nut and bolt on your vehicle needs to be checked for proper tightness. You will also need to inspect all fasteners before every ride as vibration from your engine, as well as mild rough terrain, will loosen parts. Therefore it is important for you to follow this step in your pre-ride maintenance before each ride and tighten all fasteners that may periodically become loose.
Step 2. Chain – Inspect, adjust, and lubricate the chain regularly. Your chain is the vital link from the engine to the wheels. Ensure chain slack is within specifications as described in your owner’s manual.
Next Tires and Wheels
Step 1. Air pressure – Always maintain the recommended tire pressure marked on the sidewall of the tire. Incorrect tire pressure can cause poor handling and tire or wheel damage.
Step 2. Condition – Check for cuts or gouges that could cause air leakage.
Step 3. To avoid loss of control or injury, make sure axle nuts are tight and secured by cotter pins if equipped, and make sure wheel nuts are torqued properly to the recommended specs in your owner's manual.
Next Controls and Cables
Step 1. Controls – Ensure all controls work smoothly.
Step 2. Throttle and other cables – Ensure the throttle moves smoothly and snaps closed with the handlebars in any position. Ensure the throttle limiter (if equipped) is adjusted appropriately for the rider.
Step 3. Brakes – Ensure the controls operate smoothly and are adjusted (engagement point and position of controls). Check that cables are properly routed with no interference when steering from center to left and right.
Step 4. Foot shifter – Ensure it is firmly attached and positioned for safe operation.
Next Oil and Fuel
Step 1. Do not get stranded because you are out of oil or fuel. Know your vehicle's cruising range. Start your ride with a full tank of gas. (Make sure not to overfill)
Step 2. Check the oil level with a dipstick or sight glass while the engine is off before every ride. Check your owner’s manual for procedure.
Step 3. Check for fuel or oil leaks.
Next Lights and Electrics
Step 1. Check that all wires and connectors are properly routed and seeded. This usually requires fiscally checking the connectors fitment with your hands.
Step 2. Ignition switch – Check the condition of the switch and make sure it works properly by switching it off and on.
Step 3. Engine stop switch – Ensure it turns off the engine.
Step 4. Headlight and taillight (if equipped) – Check operation and condition of the lights. You could be caught out after dark.
Waiver of liability:
The following Waiver of Liability is a legal and biding contract, executed in the State of Texas.
By purchasing any items on this website, I, as buyer, acknowledge and agree to be above 18 years or age or are the parent of a child under the age of 18 years. I, as buyer, acknowledge and understand that riding an all-terrain-vehicle (ATV), dirt bike, go kart, motorcycle, moped, pocket bike and gas scooter is a dangerous activity that requires strenuous exercise and various degrees of skill and experience for individual riders. I, as buyer, understand that these activities can result in serious injury to the person and damages to property and voluntarily assume any and all risk associated with loss, damage or injury while riding the vehicles advertised on our website. I, as buyer, am aware of the risks, hazards and dangers of personal injury, death and disability inherent with the specific use of these vehicles as well as the inherent risks, hazards and dangers of personal injury and disability increase with inexperienced riders. I, as buyer, agree to release and forever discharge Power Ride Outlet or it's parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacture from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of, or are in any way connected to your participation or use of these vehicles, use of equipment or property supplied by Power Ride Outlet or it's parent company or your presence upon the premises, whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is my intention as buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from Power Ride Outlet or it's parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. This Agreement shall be affecting and binding upon my heirs, agents, personal representatives and assigns. I, as buyer, hereby certify that I am over the age of 18 years of age. I, as buyer, have carefully read the foregoing and acknowledge that I understand and agree to all the above Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. I, as buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release certain substantial rights that I may have or possess. I, as buyer, therefore release all liability and waive all rights I may have in regards to my child's activities with any items purchased from Power Ride Outlet.
You expressly agree that exclusive jurisdiction for any dispute with Power Ride Outlet, or in any way relating to your use of the this Site, resides in the courts in the county of Los Dallas of the State of Texas and you further agree and expressly consent to the exercise of personal jurisdiction in the courts in the county of Dallas Angeles in the State of Texas in connection with any such dispute including any claim involving Power Ride Outlet or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers
These Terms and Conditions are governed by the internal substantive laws of the State of Texas, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or of any other term or condition.
Inaccuracies, Product Variations, and Changes:
We make every attempt to accurately list all product information on our website. It is possible; however, that unforeseen typographical errors, picture errors, or inaccurate information may occur. Customers are responsible to research and acknowledge the unit specification directly from the manufacturer. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including information pertaining to orders that have already been placed. We apologize for any inconvenience caused by any such errors.
You must inspect all equipment before using it and to take full responsibility for assuring that the equipment is in good working order and safe to use. Purchaser understands the nature of riding and vehicle related activities and acknowledges that Purchaser is qualified to operate said vehicle, and is in proper physical condition to participate in such activity. Purchaser agrees to assume all risks when allowing others to operate Purchaser products Warning! Riding these vehicles involve the risk and danger of serious bodily injury including, but not limited to, disability, paralysis, dismemberment and death. These inherent risks and dangers may be caused by Purchasers own actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to Purchaser, not readily foreseeable, and Purchaser fully accepts and assumes responsibility for all such risks, losses, costs, and damages incurred as a result of Purchasers participation in motorcycles riding activity.
Any terms of this Agreement which by their nature extend beyond the Agreement termination in effect until fulfilled, and apply to both of our respective successors and assignees.
Breach of Contract
The terms and conditions here serve as a final and binding agreement between Veloz Powersports Inc. and you, the user/buyer. In the event of a breach of this contract, initiated by you, you agree to pay any costs associated with collection of payment due or removal from any Public Communication medium, any harassing, abusive, defamatory, threatening, hateful or offensive statements about, obscene or indecent language about, or images or other materials that violate the law regarding KMS, its products or its employees caused by you; including but not limited to: collection fees, attorney costs, court costs and any associated costs.
As Power Ride Outlet is principally owned and located in Dallas, Dallas County, Texas, legal venue will be enforced within the boundary lines of Dallas County, Texas.