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Power Ride Outlet - Warranty Policy

Power Ride Outlet thank you for selecting one of our power sports product. Our commitment to you begins with a quality product and service. Please read it carefully so you understand the extent of coverage on your new power sports product.

THE LIMITED WARRANTY FOR YOUR NEW Power Ride Outlet VEHICLE

Your New Vehicle Limited Warranty gives you specific rights. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle.

Power Ride Outlet are not responsible for any time you lose, for any inconvenience you might be caused, for the loss of your transportation, or for any other incidental or consequential damages you may have.

WHAT IS COVERED?

Power Ride Outlet warrants every product we sell to be free from manufacturer’s defects in materials, i.e. the new vehicle performs as intended when delivered to the purchaser. This limited warranty is for defects from the manufacturer only.

On-the-road (street-legal) Scooter, Motorcycles, and Trikes: The Limited Warranty on your new vehicle begins the day you take delivery. Power Ride Outlet will supply or, at our option, install in-house, new or rebuilt replacement parts in exchange for defective parts, as well as perform in-house repairs on defective engines at no charge for a period of one (1) year from the Limited Warranty Start Date. After expiration of the Limited Warranty, any and all repair costs are the responsibility of the owner. Power Ride Outlet provides a ninety (90) day Limited Warranty on all other parts except as noted, from the Start Date.

Off-Road Vehicles: ATV, UTV, Dirt Bike, Go Kart: The Limited Warranty on your new vehicle begins the day you take delivery. Power Ride Outlet will supply or, at our option, install in-house, new or rebuilt parts in exchange for defective parts, as well as perform in-house repairs on defective engines at no charge for a period of one (1) year from the Limited Warranty Start Date. After expiration of the Limited Warranty, any and all repairs are the responsibility of the owner. Power Ride Outlet provides a thirty (90) day Limited Warranty for all other parts, except as noted, from the Start Date.

 

Parts Covered Under WarrantyDescriptionOn-the-Road Vehicle
Covered Period
Off-Road Vehicle
Covered Period
Engine (Lubricated Parts) All internal lubricated parts inside engine 1 Year 1 Year
Transmission system All internal lubricated parts contained within the transmission case 6 Months  6 Months
Drive System All internal lubricated parts contained within the drive system 3 Months  3 Months
Fuel System Parts for containing and supplying fuel 3 Months  3 Months
Electric System Electrical power control, supplying and charging system parts 3 Months  3 Months
Cooling System Components parts included in cooling system

3 Months

 3 Months
Brake System Components parts included in Brake system

3 Months

 3 Months
Chassis Major frame and steering control parts 3 Months  3 Months
Suspension System Components parts included and supported for suspension 3 Months  3 Months
Intake & Exhaust System Components parts included in Intake and Exhaust System 3 Months  3 Months
Engine (Engine Casing) External Engine case and Cover 30 Days 30 Days

 

Parts not Covered Under Warranty   
Air Filter Axles Ball Joints Batteries Body Panels Bolts
Brake Lever Brake Line Cable Brake Pads  Brake Rotors  Brake Shoes Drive Belts
Drive Chains Drive Shifts External Springs  Fasteners of All Types Floor Board Foot Pedals
 Foot Pegs Fuel Filter Fuses Gaskets  Grips  Gear/Engine Oil
Handlebars Idle Cable Light Bulbs Lights  Locks  Mirrors
Motor Mount Bushing Oil Filter

Rear Rack

Rubber Parts/ Hoses  Seals  Seats
Shift Levers Shock Absorbers Spark Plugs Sprockets Steering Stem Bearing Swing Arm Bushing
Throttle Cable Tires

Tubes

Trunks Wheel Rims Wheel Spokes
Windshield Spoke Nipples        

 

Engine (Lubricated Parts):
All internal lubricated parts, i.e. pistons, piston rings, piston wrist pins, connecting rods, rod bearings, camshaft, camshaft bearings, timing chain, crankshaft, crankshaft main bearings, oil pump, water pump (where applicable), valves, valve springs, valve guides, valve seats, valve lifters and valve push rods. The engine cylinder head and cylinder will only be covered if damage is caused solely as a result of the mechanical failure of one or more internal lubricated components listed above.

Transmission System (Automatic or Standard):
All internal lubricated parts contained within the transmission case, i.e. flywheel, hydraulic shift linkage, kick start spindle, kick start secondary gear and transmission gears. The transmission case itself will be covered if any damage was caused solely as a result of mechanical failure of one or more of the internal lubricated components contained within the transmission case.

Drive System:
All internal lubricated parts contained within the drive axle housing case (where applicable), i.e. differential, differential gears, driveshaft, drive axles, CV joints, axle bearings, reverse gears and output shafts. The drive axle housing as well as the reverse gearbox housing will be covered, only if damaged solely as a result of the mechanical failure of one or more or the internal lubricated components contained the drive axle housing,

Fuel System:
Carbureted vehicles: the carburetor, vacuum fuel pump, intake manifold, fuel tank and fuel petcock. (Power Ride Outlet does not offer any fuel injected vehicles at this time; if and/or when we do components covered by the Limited Warranty will include: fuel injectors, electronic fuel pump, fuel rail and fuel pressure regulator.)

Electrical System:
Stator, stator pickup, magneto, voltage regulator/ rectifier, CDI, starter relay/starter solenoid and starter motor (where applicable), coil, distributor assembly and injector relay (if/when applicable).

Cooling System (liquid-cooled vehicles only):
Radiator, radiator cap, thermostat, thermostat housing, temperature indicator sensor or switch, cooling fan motor(s), water pump and water pump housing.

Brakes System:
Calipers, brake drum housings, drum brake linkage, reservoirs, rotors, and lines. Brake pad and/or linings are not covered

Chassis:
Frame, swing arms, A-arms, steering controls (linkages, rod ends, steering boxes and/or racks.)

Suspension System:
Forks and Shocks components 

Intake & Exhaust System
Air Filter Box, Intake manifold, Exhaust Pipe, Muffler

Engine Case:
The engine case itself will only be covered if damage caused was solely as a result of the mechanical failure of one or more of the internal lubricated components listed above.

CHECK YOUR VEHICLE

Power Ride Outlet vehicles are carefully inspected at the assembly plant and, occasionally something may happen in shipping transit, and a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage when you receive you vehicle, notify us immediately and must check for any damage cause by shipping upon taking the delivery and noted on the Bill of lading when driver is present, PowerRideOutlet will not provide replacement parts if fail to do so.

Most vehicles are in factory package with assembly required, some are fully assembled (please check product page for detail on fully assembled vehicles).  All vehicles must be install and performed by professional certify mechanic, Powerrideoutlet will not be responsible for any damage cause by improper installation and inspection.  Powerrideoutlet offers PDI (Pre Delivery Inspection), please check product page for more detail.

MAINTAIN YOUR VEHICLE PROPERLY

An Owner’s Manual with a Scheduled Maintenance Guide, which indicates the scheduled maintenance required for your vehicle, will be delivered with your new Power Ride Outlet scooter or power sports product. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance and may help increase the value you receive if you sell or trade your vehicle. 

It is your responsibility to make sure that all scheduled maintenance I performed and that the materials used meet or exceed Vehicle’s specifications. Failure to perform scheduled maintenance as specified will invalidate warranty coverage on parts affected by the lack of maintenance. Retain receipts for completed maintenance work and/or materials.  

Coverage and Limitations:

Initial assembly and preparation must be performed in accordance with the Consumer Motor Vehicle Delivery Preparation and Inspection Form that is provided by Power Ride Outlet. Additionally, all work must be performed by professional technicians (i.e. engine repair shop, motorcycle shop, local auto repair shop) or an authorized dealer to assure that the vehicle is in correct working order. Upon completion, you must mail to Power Ride Outlet the Consumer Motor Vehicle Delivery Preparation and Inspection Form, signed by the technician who performed the service. You will need to provide proof of this service if filing a warranty claim, so retain all receipts.  At our sole discretion and subject to the terms stated in this Limited Warranty, Power Ride Outlet agrees to replace covered component(s) if said component(s) is damaged or fails as a result of mechanical failure of one or more of the internal lubricated parts within the component’s stated warranty period from the Limited Warranty Start Date, if the component is being used under the conditions and in the manner intended and/or specified by the original manufacturer.

Remember, these unit are built for recreational or transportation use only. Warranty claims may be denied for abuse or misuse of the vehicle. Power Ride Outlet is not responsible for any damages arising from abuse; accidents, collision or objects striking the vehicle; driving or riding through water deep enough to cause water to be ingested into the engine; fire or explosion; freezing; misuse, natural disasters; theft, vandalism or riot; use of contaminate or improper fluids or fuel; or any modifications not performed by Power Ride Outlet.

Abuse or misuse may include:

  • Jumping
  • Stunt riding;
  • Racing
  • Riding at constant wide open throttle
  • Use of vehicle as a rental unit
  • Damage caused by an accident
  • Use of vehicle in a manner for which it was not designed or engineered
  • Abuse and or damage caused by an inexperienced rider
  • Improper adjustment or operation of the clutch; examples include dragging or slipping the clutch, causing premature burning of the friction plates
  • Improper adjustment and/or operation of the brakes
  • Improper gear engagement, for example engaging reverse while traveling forward
  • Improper maintenance or not following Scheduled Maintenance Guide
  • Repairs not performed by a professional technician or an Mechanic Licensed dealer
  • Use of incorrect lubricants
  • Improper initial setup
  • Use of aftermarket parts for repairs

 

The Limited Warranty does not cover damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong part(s), fuel, oil, lubricant(s), or fluid(s). See your Owner’s Manual for correct fluid types and levels, and read the Scheduled Maintenance Guide for maintenance and service requirements.

 

The Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, the owner, are responsible for these items. Examples of this include: oil changes, oils; lubricants and other fluids, oil and air filters; brake lining and/or pads; tire rotations (where applicable); cleaning and polishing; clutch linings; engine tune-ups.

(For all shipping damage related warranty claim, customer must fill out warranty claim form and provide detail photo with it, warranty will not be process if the claim form or the photo is not submitted.)

If You Need Warranty Repairs:

All warranty repairs must be processed and performed by the Power Ride Outlet. Always contact us first! For warranty issues or repairs, must provide a copy of the original invoice showing our model number, vehicle identification number (VIN) and date of purchase, as well as a copy of your Consumer Motor Vehicle Delivery Preparation and Inspection Form, before we can warrant your product directly. In either case, after obtaining an RMA number from Power Ride Outlet, you will be instructed to ship back the original parts. Power Ride Outlet reserves the right to decline any warranty claim based on the criteria listed in the Coverage and Limitations portion of this Limited Warranty.

Towing Charges:

Any and all towing charges incurred are the responsibility of the customer.

Labor Charges:

Power Ride Outlet does not pay for labor to repair or replace component(s) or part(s) subject to wear and tear (see: Parts Not Covered by Limited Warranty), or component(s) or part(s) sustaining damage from abuse, accident(s), and/or shipping under the terms of the Limited Warranty.  The Limited Warranty does not cover any damages caused by or resulting from shipping, misuse, abuse, or other reason except for a manufacturer's defect.

All warranted parts must first be sent to Power Ride Outlet for inspection and verification of defect(s) for inspection and testing for defects. Until the parts are sent to us, replacement parts will not be sent under the terms of the Limited Warranty. Failure to do so may result in you getting the wrong part. We are not responsible for wrong parts sent if we do not have your part to exchange and verify correct part numbers.

In some cases, the parts may have to be shipped from overseas and may take up to 8 weeks for delivery. Contact our Parts Dept. at: parts@powerrideoutlet.com

Customers are responsible for shipping charges incurred from shipping warranty components to Power Ride Outlet and repaired or replacement parts to the original owner under the terms of the Limited Warranty.  

Important Notes:

Power Ride Outlet reserves the right to determine if damage is due to a manufacturer’s defect (defective materials or factory workmanship) and what is due to abuse or misuse of the vehicle. Power Ride Outlet are not responsible for any time you lose, any inconvenience you might be caused, the loss of your transportation, loss of use, loss or damage arising from injury, rental vehicle(s), loss of profits, or loss of income, or for any other incidental or consequential damages you may have as the result of a failure of any component(s) or part(s).

 

This Agreement and Limited Warranty Is Null And Void If:

1. Power Ride Outlet is not provided a reasonable opportunity to inspect a covered component or part prior to removal, repair, or replacement of any component(s) or part(s) covered under this Limited Warranty.

2. Damage to the component(s) or part(s) is caused by a non-covered component(s) or part(s), or by any component(s) or part(s) not purchased from Power Ride Outlet.

3. The vehicle owner fails to follow the minimum maintenance and break-in requirements specified by Power Ride Outlet in the Owner’s Manual and/or fails to provide proper service documents or records.

4. The vehicle is entered or used in any form of competitive riding.

No Implied Warranties or Agreements:

There are no agreements or warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose, other than those stated in this Limited Warranty. This Limited Warranty extends only to the original customer and is non-transferable.  

There Is NO Warranty on Power Ride Outlet Vehicles That Are Intended To Be Used For Racing Purposes Only

© 2017 Power Ride Outlet. All Rights Reserved.